Prefer to delete from the app? Open KYZO → Settings → Account → tap "Delete Account", then type DELETE to confirm. Processing requires a connection; if deletion fails, retry or contact support.
If you no longer have access to the KYZO app, you can request account deletion below. We review requests and may contact you to verify account ownership before deleting data. Submission alone does not complete deletion. We will handle verified requests within applicable legal deadlines; contact support for an update on your request.
Cancel billing separately: Manage your subscription through Apple or Google Play. You can request deletion whether or not you have cancelled billing.
Deletion covers your account and associated hosted records: profile, health and fitness history, meal logs, progress photos, social content and connections. Apple Health, Health Connect, your app-store purchase history and copies saved by other users are separate.
What we keep after deletion: a minimal record of your in-app purchases (product, purchase and expiry dates, amount, store transaction IDs and refund status) for 7 years, to meet tax and accounting obligations and to prevent fraud. It is stored under a random identifier and contains no name, email, account ID, health or profile data. If you later sign up again with the same Apple or Google account, an active subscription can be restored to the new account. Necessary security records and backup copies may also be retained for a limited time as described in the Privacy Policy.
⚠️ This action is permanent
- Your profile, health data, and fitness history will be deleted
- Progress photos and meal logs will be removed
- Active subscriptions are not cancelled by account deletion
- Carrot credits and achievements will be lost
- This cannot be undone
Other ways to delete your account
You can also email us directly at support@dreamforgemobile.com with the subject "Delete My Account" and your registered email address.