Welcome to KYZO. These Terms of Service ("Terms") govern your use of the KYZO mobile application ("App") provided by Dream Forge Mobile Pte. Ltd. ("we," "our," or "us"). By creating an account or using KYZO, you agree to these Terms and to our Privacy Policy. Subscriptions are additionally governed by our End User License Agreement (EULA).
1. Use of the App
You must be at least 18 years old to use KYZO. Parental permission does not make a person under 18 eligible. You agree to use the App only for lawful purposes and in accordance with these Terms.
2. User Accounts
You may create an account using email, Google Sign-In, or Apple Sign-In. You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Notifying us immediately of any unauthorized access
We reserve the right to suspend or terminate accounts that violate these Terms.
3. Health & Medical Disclaimer
KYZO is not a medical device and does not provide medical advice, diagnosis, or treatment. The App provides general wellness information, fitness plans, nutritional estimates, and AI-generated health insights for informational purposes only. Always consult a qualified healthcare professional before:
- Starting any new exercise program
- Making significant dietary changes
- Making any health decision based on App data or AI output
Nutritional information, calorie estimates, macro calculations, and any output of the Medical Report Scanner are approximate and may be inaccurate. They are not a substitute for professional medical advice. If you think you may have a medical emergency, call your doctor or emergency services immediately.
Cycle and fertility estimates are not contraception. Pregnancy information does not replace prenatal care. Posture and body-photo estimates are not clinical assessments. Supplement information is not a prescription or a check for all interactions; ask a qualified professional before use.
4. Assumption of Risk — Physical Activity
Physical exercise carries inherent risks, including injury. By using KYZO's workouts, programs, and activity tracking, you acknowledge and voluntarily accept these risks and confirm that you are physically able to participate. You are solely responsible for exercising safely and within your limits.
5. AI-Powered Features
KYZO uses artificial intelligence (Google Gemini, with OpenAI fallback for eligible requests as explained in our Privacy Policy) to provide:
- Nutritional analysis of food photos and labels
- Medical report scanning and summaries
- Personalized health insights and recommendations
- AI chat for wellness questions and workout/meal plan suggestions
AI-generated content may contain inaccuracies. We do not guarantee the accuracy, completeness, or reliability of AI outputs. Do not rely solely on AI responses for medical, dietary, or fitness decisions.
6. In-App Purchases & Carrot Credits
KYZO offers in-app purchases including carrot credits and premium features:
- All purchases are processed through the Apple App Store or Google Play Store
- Carrot credits are a virtual currency used to access AI features within the App
- Carrot credits have no real-world monetary value and cannot be exchanged for cash
- Carrot credits are non-transferable and are refundable where required by law or applicable app-store policies
- Free carrot credits may be earned by watching advertisements
- We may change the carrot system with appropriate notice, subject to applicable law and protections for purchased balances
Where offered, optional challenges may reserve carrot credits and settle them according to the challenge rules and outcome shown before joining. Review the stake, reward and cancellation terms before confirming. Carrots cannot be cashed out.
Mini-games, Mystery Box and chance-based rewards: KYZO's mini-games (including Dice Duel), the Mystery Box and similar features are for entertainment only and use carrot credits, a virtual currency with no real-world value. They are not real-money gambling: you cannot win money, prizes of monetary value, or anything that can be exchanged for cash, and carrot credits cannot be withdrawn, sold or transferred. Outcomes involve chance and are not guaranteed; the odds for the Mystery Box are shown in the App before you open one.
7. Subscriptions
KYZO offers auto-renewable premium subscriptions (offered on monthly and annual terms, which may include a free trial):
- Payment is charged to your Apple App Store or Google Play account at confirmation of purchase
- Subscriptions automatically renew at the then-current price unless cancelled before the renewal deadline shown by the store
- Renewal timing follows the store and subscription terms shown at purchase
- If a free trial is offered and you do not cancel before it ends, it converts to a paid subscription
- You can manage or cancel subscriptions in your device's App Store or Google Play account settings
- Refunds are handled per Apple App Store or Google Play Store policies
Full subscription license terms are set out in our EULA.
Cancellation: Deleting the app or your account does not stop store billing. Cancel through Apple or Google Play. Apple advises cancelling a free or discounted trial at least 24 hours before it ends. Your right to request data deletion does not depend on cancelling a subscription.
Your statutory rights: Nothing in these terms excludes mandatory consumer rights, remedies, refunds, or liability that cannot lawfully be excluded. Those rights take precedence over any conflicting disclaimer, limitation, termination, or governing-law clause.
8. Advertisements
KYZO may display advertisements through Google AdMob. You may optionally watch rewarded advertisements to earn carrot credits. Ad content is provided by third-party ad networks and is not controlled by us.
9. User-Generated Content & Community Rules
Content you create within the App (e.g., meal logs, workout notes, profile information) remains yours. You grant us a limited, worldwide, royalty-free license to process this data to provide App functionality. You agree not to submit content that is illegal, offensive, or infringes on others' rights.
Where content is shared with other users (friend tags, shared meals, Wellness Circle feeds), you must not post content that is abusive, harassing, sexually explicit, deceptive, or otherwise objectionable. You can report content or users from within the App and block or mute any user. We review reports promptly, may remove violating content, and may suspend or terminate accounts of repeat offenders.
Zero tolerance: KYZO has zero tolerance for objectionable content and abusive users. We aim to review reports within 24 hours and will remove content that violates these rules and suspend or remove the accounts responsible.
10. Intellectual Property
All content, features, and functionality of KYZO — including text, graphics, logos, icons, images, audio, video, exercise programs, recipes, and software — belong to Dream Forge Mobile Pte. Ltd. or its licensors, excluding content you own, and are protected by intellectual property laws.
11. Prohibited Activities
- Reverse-engineering, decompiling, or attempting to extract the App's source code, except where permitted by applicable law
- Using automated tools, bots, or scripts to interact with the App
- Exploiting bugs, glitches, or vulnerabilities
- Sharing or redistributing App content without permission
- Impersonating other users
12. Disclaimers
KYZO is provided "as is" and "as available" without warranties of any kind. We do not warrant that the App will be uninterrupted, error-free, or free from harmful components.
13. Limitation of Liability
To the maximum extent permitted by law, Dream Forge Mobile Pte. Ltd. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of KYZO, including but not limited to injuries from exercise, health complications, or reliance on AI-generated content.
14. Governing Law
These Terms are governed by the laws of the Republic of Singapore, without regard to conflict of law provisions.
15. Changes to Terms
We may update these Terms at any time. Continued use of the App after changes constitutes acceptance of the updated Terms.
16. Contact Us
Questions about these Terms? Contact us at:
- Email: support@dreamforgemobile.com
- Website: dreamforgemobile.com
- Company: Dream Forge Mobile Pte. Ltd.
- Business address: Blk 125 Yishun Street 11, Singapore 760125
- Telephone: +65 8088 4657